Refund policy

🔁 RETURN, EXCHANGE & REFUND POLICY — DXD STUDIOS

Last Updated: April 24, 2026

DXD Studios (“DXD”, “we”, “our”) is a fashion and lifestyle brand operated under R.S. Enterprises, a registered business in India.

This policy outlines the terms for returns, exchanges, and refunds for purchases made on dxdstudios.com.

RETURNS & EXCHANGES

We offer returns and exchanges under limited conditions to maintain product quality and hygiene.

ELIGIBILITY FOR RETURN / EXCHANGE

Returns or exchanges are only accepted if:

You received a wrong product
You received a damaged or defective product
You require a size exchange (subject to availability)

CONDITIONS

To be eligible:

We have 7 days refund return and replacement policy
Replacement products will be delivered within 5-7 days
Request must be raised within 7 days of delivery
Product must be unused, unworn, and unwashed
All tags must be intact
Product must be returned in original packaging
Proof of purchase is required

NON-RETURNABLE CASES

We do not accept returns or exchanges for:

Change of mind
Size issues (if correct size was delivered)
Minor color or fit variations due to lighting or display
Products without original tags or damaged by the customer
Products purchased during sale, discount, or promotional offers

👉 All sale items are final and cannot be returned, exchanged, or refunded unless the item received is damaged or incorrect.

SALE ITEMS

All products purchased during sale, discount, or promotional campaigns are considered final sale.

No returns
No exchanges
No refunds

Exceptions apply only if:

You receive a damaged product
You receive a wrong item

RETURN PROCESS

To initiate a return or exchange:

Email us at support.dxdstudios@gmail.com
Mention your Order ID + reason
Attach clear images/videos (if damaged or incorrect item)
Wait for approval from our team

Once approved:

Reverse pickup will be arranged (if serviceable), or
You may be required to self-ship the product

Refund Process

Returned product undergoes quality check (QC)
If approved → refund will be credited in bank account within 3–5 working days
If rejected → item will be shipped back to you

SHIPPING COSTS

Original shipping charges are non-refundable
Return shipping:
- Covered by us only if the issue is from our side
- Otherwise, customer bears return shipping cost

DAMAGED / WRONG PRODUCT

If you receive a damaged or incorrect item:

Report within 7 days of delivery
Share clear photos/videos as proof

Failure to report within this timeframe may result in rejection of your request.

ORDER CANCELLATION

Orders can only be cancelled before dispatch
Once shipped, orders cannot be cancelled

RIGHT TO REFUSE

DXD Studios reserves the right to:

Reject returns that fail quality check
Refuse excessive or suspicious return requests
Modify or update this policy at any time without prior notice

CONTACT US

DXD Studios (R.S. Enterprises)
📧 support.dxdstudios@gmail.com
📞 7229930069
📍 Jaipur, Rajasthan, India